FAQ

Q: Are the prices inclusive of value-added tax (VAT)? 
A: Yes, all prices on our website are quoted in British Pounds (£/GBP) and include value-added tax (VAT).

Q: Are there additional charges?
A: Yes, any shipping or customs fees will be displayed separately during the checkout process.

Q: What payment methods do you accept? 
A: We accept the following payment methods: 

- PayPal
- Credit Cards (American Express, Visa, Mastercard, Maestro, & Union Pay)
- Google Pay
- Apple Pay
- Shop Pay

Q: Is there free shipping within the United Kingdom? 
A: Yes, shipping is free for all orders within the UK (United Kingdom).

Q: Are there any hidden fees?
A:No, all costs are clearly displayed at checkout.

Q: How long does it take to process my order?

- Processing time: Orders are processed within 1 business day (Monday to Friday).

- Order deadline: Orders received by 17:00 (GMT) will be processed the same day.

-  Weekend Orders: Orders placed on the weekend will be processed the next business day.

Q: How long does delivery take?

- Estimated delivery time: 1-3 working days.

- Shipping days: Shipping takes place from Monday to Saturday.

- Note: Delivery times are estimated and may vary due to external influences such as weather conditions or transportation problems.

Q: Can I return an item?

A: Yes, customers in United Kingdom have the right to cancel their purchase and return the product within 30 days of receipt without giving any reason.

Q: How does a return process work?

- Return notification: Contact our customer service at info@radiant-corner.com
 with your order number and a detailed return request.

- Return Authorization: After your request is reviewed, you will receive detailed instructions and, if necessary, a prepaid return label.

Q: How do I pack and ship the item?

- Pack the item securely in the original packaging with all labels and tags attached.

- Please include the return form and any supporting documents or pictures.

- Download and print the return label from the link in our email.

Q: Who bears the return costs?

- In case of faulty products: There will be no charge to the customer. This applies if the product is incorrect, damaged during shipping or otherwise defective.

Store Name: Radiant Corner

Address: 13 Ash Grove, Stretford, Manchester M32 9AP, United Kingdom

Email: info@radiant-corner.com

Opening Hours:

Monday to Friday - 9:00 to 18:00 Greenwich Mean Time (GMT)

We strive to respond to your email within 24 to 48 hours.